Frequently Asked Questions:

Answers:

Do I need to be referred by a physician?

Yes.  In Missouri PT and OT are only available on orders from a licensed physician.  You need a referral from an MD, DO, Dentist, Podiatrist, or Chiropractor.

What should I bring to my first visit?

You will be asked to fill out a patient information form which includes information about your insurance, and if your condition was accident related, about the responsible party and any attorneys involved in your case.  Please bring your insurance card and all address and telephone information for attorneys, employers, etc

You should also bring a list of all medications you are currently taking including the dosage, and why you are taking the prescription.

What should I expect at my first appointment?

Your therapist will perform a thorough evaluation of the affected area and develop a treatment plan which will include both your care in the clinic and a personalized home exercise program.

What should I wear?

You should bring or wear comfortable clothing.  Those experiencing upper extremity problems will find a tank top most appropriate.  For lower extremity problems shorts will be best.  We have gowns available for those with back or neck conditions.

How long will my appointments be?

You should expect your first appointment to be 45 – 60 minutes with subsequent visits being 30 – 60 minutes.

Does my insurance cover physical and occupational therapy?

Heritage Physical Therapy is pleased to participate as a provider for the vast majority of plans available in the St. Louis / St. Charles and surrounding areas.  You should verify your benefits with your insurance plan directly.  You can also see many of the more common plans in which we participate by visiting our insurance plans.

Will you verify my benefits?

We will contact your insurance company during your first visit and can tell you what your insurance company has quoted as your benefits.  We are not, however, responsible for differences between what they tell us and how they actually pay your claims.  We urge you to contact your insurance company directly for benefit information.

Will you bill my insurance company?

As a courtesy to our patients we do file claims with the insurance company, provided we are given appropriate information regarding your insurance.

Does Heritage Physical Therapy accept assignment on Medicare?

Yes.  We are a Medicare Participating Provider.

When must I pay my co-pays and deductible?

We encourage patients to pay their co-pay at the time of service.  In instances where there are deductibles or co-pays remaining we will send a bill as the insurance claims are paid.